BEFORE & AFTER AESTHETICS™
Shipping
LAST UPDATED: 1 NOVEMBER 2025
On treatments, services, or hygiene products
Only for incorrect or defective items
In 1-3 business days
All payments made for treatments, services, or products are final and strictly non-refundable, regardless of whether they are utilized. Refunds will not be issued in cases including, but not limited to:
Treatments and services may be transferred to another individual only with prior written approval from Before & After Aesthetics Management. Transfers are subject to the following conditions:
Transferred services remain non-refundable and must be used within the original validity period.
Where a validity period applies, services must be redeemed within the stipulated timeframe.
Unutilized services will automatically lapse upon expiry and cannot be extended, refunded, or converted to cash.
Refunds will only be granted in circumstances where required by Singapore law, including:
Refunds will only be granted in circumstances where required by Singapore law, including:
Such remedies will be provided in accordance with the Consumer Protection (Fair Trading) Act 2003 (CPFTA) and other applicable regulations.
If you receive a product different from your order or with manufacturing defects, please contact us within 5 business days of receiving your parcel.
Send an email to hello@beforeafter.sg with the following information:
(a) Order number
(b) Full name
(c) Shipping address
(d) Details of the affected item(s)
(e) Date and recipient of parcel delivery
(f) Photographs of the affected product(s)
We will investigate and arrange an exchange or replacement within 5 business days where applicable.
Due to hygiene and product integrity standards, Before & After AestheticsTM maintains a strict no refund, no return policy for:
These items are non–exchangeable and non–refundable, except in cases of incorrect or defective delivery
Any product exchange, service credit, or replacement will be made solely at the discretion of Before & After Aesthetics.
All shipping, handling, and payment gateway fees are non–refundable and must be borne by the customer.
It is your responsibility to ensure the accuracy of your shipping address at checkout.
If an incorrect or incomplete address results in parcel return, reshipment fees will apply to cover re–delivery costs.
Orders will not be re–shipped until full payment of the reshipment fee is received.
To maintain product integrity, please inspect all purchases upon receipt.
If a faulty or damaged bottle cap is found, notify us within 5 calendar days of delivery.
This policy applies strictly to defects identified upon receipt.
Products used after opening or reported after the 5–day window are not eligible for exchange.
All online orders are processed within 1-3 business days before shipping.
Orders placed after 5:00 PM SGT (GMT+8) will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email containing your tracking number and courier details.
WHERE DO WE SHIP TO?
We currently offer two delivery options for local customers:
1. Self–Collection – Free
2. Standard Shipping – SGD $10
A confirmation email with delivery status will be sent once your parcel has been dispatched.
For international orders, please contact hello@beforeafter.sg before placing your order for shipping assistance and cost estimation.
Estimated Delivery Timelines:
Asia (e.g., Malaysia, Hong Kong)
East Asia / Middle East
Australia / New Zealand
United States / Canada
Europe / UK
7-21 business days
7-31 business days
7-31 business days
7-31 business days
7-31 business days
Delivery timelines are estimates only. Actual transit times depend on customs clearance and carrier conditions.
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are not included in product or shipping prices and are the buyer’s responsibility.
Before & After Aesthetics is not liable for:
If a parcel is returned to Singapore, reshipment costs will be borne by the buyer.
We strive to ensure all parcels arrive within estimated timelines; however, delays may occur due to courier issues, customs, or unforeseen circumstances.
Before & After Aesthetics™ is not responsible for:
Customers are responsible for tracking shipments using the tracking number provided.
For assistance with orders, exchanges, or shipping inquiries, please contact us:
Email (Sales): hello@beforeafter.sg
Email (General): info@beforeafter.sg
Email (PR/ Partnerships): marketing@beforeafter.sg
